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netfabb a 3d printing software

» FAQ - Frequently Asked Questions



Q: How does netfabb differ from other 3D printing software products?
A: netfabb is extremely easy to learn and to use. You can start working like a 3D printing professional without investing weeks into the learning process of the software.
 
Q: Why do 3D files so often require to be fixed and repaired?
A: A 3D file has to fulfill certain criteria to be printable on AM machines. Often the 3D files generated in CAD software tools or 3D data from scanned objects do not fulfill that criteria e.g. the 3D files need to represent a solid object (no holes, no incorrect orientation of surfaces etc.). With netfabb you can fix almost anything when it comes to make 3D files printable.

Q: Does netfabb run on my operating system?
A: Please take a look on the System Requirements data sheet.

Q: What are the minimum system requirements to use netfabb?
A: Please take a look on the System Requirements data sheet.

Q: What is the maximum file size I can handle with netfabb?
A: You are not limited by your file size but only by the RAM of your system. A minimum of 2 GB RAM is recommended.

 


General

Q: Why should I buy netfabb Professional?
A: For everyday use, we implemented several additional functionalities and improved the user interface to allow a comfortable handling you don't want to miss. The additional functions are packaged into netfabb Studio Professional. For more details, take a look at the feature list.

Q: How can I buy netfabb Professional?
A: For all questions concerning ordering and payment please see the Order now page.

Q: Is netfabb Professional upgradeable?
A: Yes. You can upgrade it with several add-ons like e.g. the netfabb CAD Import, netfabb Automatic Packing and netfabb Selective Space Structures (3S).
 
Q: I have netfabb Professional version 4.X. How can I upgrade it to a newer version?
A: Please purchase an upgrade to a newer version (the upgrade from netfabb Professional 4X to netfabb Professional 5 costs 899,00 € net (1,199.00 USD net in USA)).
Please send a message to sales@netfabb.com reffering to the upgrade together with the serial number of your dongle (to be found in netfabb > Help > License information).

Q: I am student. Is there any way I can receive an educational discount on netfabb Professional?
A: As a student you can purchase netfabb Professional for a special educational price. In this case however you will not be able to use netfabb Professional commercially, even after you are not a student anymore. For the purchase of netfabb Professional as a student we require proof of your student status in the form of 1. a paid tuition fee bill, and 2. an official registration for the present semester. A copy of a student ID card is not sufficient.

Technical

Q: I can't install netfabb on my MAC.

A: (If you use netfabb Professional, plug in the dongle first.) Unzip netfabb installer file by double clicking on it. Double click on the .dmg-file. Click on the netfabb_.app,
hold the mouse button and pull to Applications via drag&drop. You can now start working with netfabb.

Q: I have installed netfabb Professional on my computer. Now I get an error message, that my dongle can't be found.
A: Please make sure that your dongle is inserted in a USB slot in your computer and that the red light on the dongle is shining. If netfabb still doesn't recognize it, please install the dongle driver (https://www.marx.com/downloads/drivers-and-diagnostic/cbusetup-1-7-13-321.zip). After that, open netfabb, go to Settings > Settings > License settings and make sure the Dongle type is set to „Local connection“. If you have installed the dongle on a server, please take a look at this question.

Q: I have installed netfabb Professional on my computer. Now I get an error message, that my license can't be found.
A: Save the license file from the netfabb CD on your computer. Then open netfabb, go to Settings > Settings > License settings. For the category License file, choose Custom directory and enter the Location of the license file an press Save. Now restart netfabb.

Q: I get an error message, that my license has expired.
A: Please contact us via info@netfabb.com and let us know the serial number of your dongle (to be found in netfabb > Help > License information). We will get back to as soon as possible about this issue.

Q: I have bought the CAD Import. How can I activate it?
A: First, install netfabb on the computer that you want to use the CAD Import on. Please note that the CAD Import is bound to this installation and can only be transfered to another computer when you repeat the following steps on this other computer. After that, open the software, go to Help > License information and choose Contact netfabb. Please fill in the form and send it – we will then enable the CAD Import as soon as possible and get back to you.

Q: I would like to use netfabb in my whole company. What options do I have?
A: There are two options, depending on how my people in your company should use netfabb at a time. First, you can upgrade your netfabb license to 'a Business Edition which bundles licenses and offers you a large discount. Please contact sales@netfabb.com for more information. Second, you can install the netfabb dongle on a network server. Everyone who has netfabb installed and has a connection to that server can then use netfabb – as many people at a time as you have bought licenses. Please see this installation guide for further information.

Q: I can't show my parts transparent (in the Mesh Viewer and in the View tab of the Repair Module).
A: Go to Settings > Settings > Display. Make sure that Use enhanced display functions (OpenGL 3) is set to „Yes“. If it still doesn't work, please update your graphic card driver.



General

Q: What is the main difference between netfabb Professional and netfabb Private?
A: netfabb Professional can be used commercially, be upgraded with add-ons and has additional industry relevant features. netfabb Private can be used only privately and is not upgradeable with add-ons.
 
Q: What does "private usage" mean concerning netfabb Private?
A: Private usage means that you are allowed to use netfabb Private only at your home for hobby purposes. You are not allowed to use it for the editing or fixing of 3D data which is meant to be used in a company or to genereate any kind of revenue. If you want to do anything business like with netfabb then you a required to use netfabb Basic or netfabb Professional. netfabb Private is only for private clients and private usage at home – a commercial usage is blocked and prohibited. Every version of netfabb Private is individually watermarked and connected to its specific license file number and the name of the purchasing person.

Technical

Q: I have bought netfabb Private via paypal. When will I get my download link?

A: Processing the netfabb Private orders can last up to one weekday. You will then recieve the link and the activation details via email.

Q: I have activated netfabb Private successfully, but after every restart of my computer it keeps asking me to activate it again.
A: It seems like your Hardware ID changes after a computer restart. There are three different options that might cause troubles: a removable disk, a RAID system or a virtual machine.

Q: I have a new computer. Can I transfer netfabb Private to this new machine?
A: Yes, of course you can transfer the software. Simply install and activate it again.

Q: After another registration of netfabb Private, I got an email that I have activated it too often. What can I do?
A: Please answer to that Email (keep the history!). We will check your account and get back to you as soon as possible.

Q: The computer where I want to use netfabb on, doesn't have internet connection. What can I do?
A: If you do not have an internet connection on your computer, please activate offline. After the installation, clicking on the Activate offline button and you will get the activation information - please save them as txt-file. Copy this file and go to http://www.netfabb.com/netfabbactivation.php on a computer with internet connection. There, copy your information in the respective fields and press "Send". An email will then be sent to the address you entered, containing the Unlock code. Enter this code into the remaining field in the netfabb activation dialog. This activates your netfabb Private.

Q: I can't install netfabb on my MAC.
A: (If you use netfabb Professional, plug in the dongle first.) Unzip netfabb installer file by double clicking on it. Double click on the .dmg-file. Click on the netfabb_.app, hold the mouse button and pull to Applications via drag&drop. You can now start working with netfabb.
 




Q: Is netfabb Basic really free and will it be free in the future?
A: Yes, totally free to use it privately and commercially. We are developing and working on for future versions. Upcoming netfabb Basic editions will at least contain as many features as current ones. netfabb Basic is essential for our strategy of providing a common platform for 3D Printing data across the organisation.
 
Q: So netfabb Basic is only an evaluation version?
A: No, netfabb Basic has no time limitations. It does not contain any shareware, adware or spyware. You may use it freely for any purpose you have. You may also distribute it freely (of course without charge!), as long as all the files remain unchanged.


Q: Does netfabb Basic contain functionality for all steps for data preparation?
A: Yes. If you would like to know why, take a look at "netfabb explained".
 
Q: Is netfabb Basic upgradeable with add-ons or to netfabb Private or to netfabb Professional?
A: No.

Q: I have registered my netfabb Basic Version and didn't receive the activation key. What can I do?
A: Sending the keys is an automatized process. Please wait a few minutes until it arrives or check your spam folder.

Q: I can't install netfabb on my MAC.
A: (If you use netfabb Professional, plug in the dongle first.) Unzip netfabb installer file by double clicking on it. Double click on the .dmg-file. Click on the netfabb_.app, hold the mouse button and pull to Applications via drag&drop. You can now start working with netfabb.




Q: Does the Trial contain the full functionality of netfabb Professional?

A: Yes, the Trail is the full netfabb Professional, it has only a time limitation.

Q: How do I get a trial version of netfabb Professional?
A: Please send us a short message to info@netfabb.com and let us know your and your comany's name. Then we will send it to you as soon as possible.

Q: Is the connection to your server save?

A: The software will only access our server to access the license file. No project data will be transmitted.

Q: I have no access to the trial at all.

A: In order to verify your license, the trial requires an internet connection at all times.

Q: After the installation, I only get into the demo mode.

A: Usually, the trials are limited to 10 days. If you didn't have a chance to evaluate the software during this period, please just ask us for an extention in a short message to info@netfabb.com If you do not have an internet connection, netfabb will open as the free "netfabb Basic" and you will not have any additional features.

Q: After entering the activation details, I still can't apply the activation.
A: Please make sure that you have entered the correct activation details. The best way is to copy & paste them directly from the email into the form and to make sure there are no additional blanks. Please note that the trial is only available for 10 days after we have sent it to you. If you need an extension, please let us know in a short message to info@netfabb.com.

Q: I do have an internet connection and my trial has not expired – it still does not work!

A: If you're not sure in how to do any of the above or if you are inside a corporate network, you may consider asking an IT responsible person for assistance.